by Nigeria has taken a significant step in modernizing its public service by launching Service-Wise GPT, an AI-powered assistant aimed at enhancing efficiency and streamlining government operations. This groundbreaking initiative was unveiled by the Head of the Civil Service, Mrs. Didi Esther Walson-Jack, during the Global Government Summit 2025 held in Singapore.
What is Service-Wise GPT?
Service-Wise GPT is designed to simplify access to essential governance documents, including Public Service Rules, Statutory Instruments, and Regulations. The tool is currently in its Beta phase and focuses on user needs to improve public service delivery. Mrs. Walson-Jack emphasized that once fully operational, it will automate policy drafting and memo writing, significantly reducing the administrative burden on civil servants.
She highlighted that the tool aims to enhance productivity and facilitate faster decision-making across ministries.
She stated:
Applying Service-Wise GPT would save time and reduce administrative task hours for civil servants.
Impact on Public Service
Early trials of this AI tool have shown promising results. A recent study revealed that 73% of users saved 2–3 hours daily, with a remarkable 90% recommending the tool for its efficiency and accessibility. This feedback underscores the potential of Service-Wise GPT to revolutionize how government employees interact with public service regulations.
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Commitment to AI in Nigeria
The launch of this AI tool aligns with Nigeria’s broader strategy to harness artificial intelligence for national development. The Federal Government has committed to creating approximately 50,000 AI-related jobs by 2030 as part of its Renewed Hope Agenda under President Bola Ahmed Tinubu. This initiative aims to position Nigeria as a global hub for AI talent and innovation.
In April 2024, plans were announced to gather 120 researchers and startups to develop a cohesive framework for AI implementation across various sectors, including education and healthcare. Additionally, Vice President Kashim Shettima launched the AI Expertise Blockchain and Technology Training Initiative in July 2024, aiming to train 1,000 Nigerians annually in cutting-edge technologies.
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The Future of Governance
Mrs. Walson-Jack described Service-Wise GPT as a testament to Nigeria’s commitment to leveraging technology for public good.
She stated, “The Service-Wise GPT is a significant step towards an efficient Federal Civil Service.”
This initiative not only aims to improve governance but also emphasizes responsible and inclusive approaches to AI development.
As Nigeria continues its journey towards integrating AI into public service, this AI tool stands out as a pivotal tool that could reshape administrative processes and enhance service delivery across the nation.
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